
Help & Frequently Asked Questions (FAQ)
Welcome to our Help & FAQ page! Here you’ll find answers to the most common questions about our products, services, orders, and policies. If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
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Are your lights energy efficient?
Absolutely. Many of our fixtures are compatible with LED bulbs and smart lighting systems, helping you reduce energy costs while maintaining optimal lighting.
How do I shop?
Shopping on our website is easy and safe. Please see How to shop Video.
Do your lights come with a warranty?
Yes. All our lighting fixtures come with a 12-month warranty covering defects in materials or workmanship. We stand behind the quality of our products.
What makes your lighting fixtures premium?
Our products are crafted from high-grade materials like solid brass, crystal, and artisan-blown glass. Each piece is designed with precision and style to offer superior performance and long-term durability.
Is buying online safe?
Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.
Do you offer installation services?
While we don’t directly provide installation for all fixtures, our fixtures come with easy-to-follow instructions. We recommend hiring a licensed electrician for safe and professional setup.
Can I return or exchange my order?
Yes, we offer a 3-day return or exchange policy on unused items in original packaging. Please refer to our [Returns & Exchanges Policy] page for full details.
Do you ship nationwide?
Yes, we ship across Nigeria with reliable courier partners. Delivery times vary by location, but most orders arrive within 3–7 business days.
Can I see the products in person?
Yes, you can visit our showroom at 15a Emma Abimbola Cole, Ikate, Lekki, Lagos.You can also request a live consultation or detailed product video, contact our support team, we’ll be happy to assist you.
What methods of payment do you accept?
We accept Mastercard, VISA and Interswitch Verve cards, Paystack checkout. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
I have received my order but the wrong item was delivered to me?
Please call, chat or send us an email to schedule a retrieval of the item. Please note that for item to be returned, Item must be in an ‘as new’ state with all the seals and tags intact.